Collision Repair Rochester
palermosauto@gmail.com
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585.315.2642
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Expert Collision Repair & Auto Body in Rochester, NY

Quality repairs, ceramic coating, rust proofing, and detailing.
Clear communication. Honest pricing. Work we stand behind.
[Call / Text 585-315-2642]

[Request a Free Estimate]

OUR SERVICES

Collision Repair
From minor dents to major structural damage. We work with all insurance companies and handle the claim process for you so you don’t have to.
Ceramic Coating
Long-lasting protection and deep gloss that stands up to Rochester winters, road salt, and daily driving.
Rust Proofing
NH Oil undercoating that penetrates existing rust and protects against moisture and salt. Packages starting at $399.
Detailing
Interior and exterior packages that leave your vehicle looking and smelling like new.

WHY ROCHESTER DRIVERS CHOOSE PALERMO’S AUTO

  • Honest estimates with no hidden fees
  • We work with all major insurance companies
  • Clear communication from estimate to delivery
  • Lifetime ownership guarantee on collision repairs
  • We often detail the interior before you pick up — customers notice and appreciate it

High-Quality Collision Repair Services in Rochester, NY & Nearby Areas

We are proud to serve Rochester, NY, and surrounding communities with expert collision repair, auto body work, and detailing services. Our service areas include:

Henrietta, NY, Webster, NY, Irondequoit, NY, Greece, NY, Spencerport, NY, Brockport, NY, Gates, NY, Churchville, NY, Scottsville, NY, Rush, NY, Mendon, NY, Victor, NY, Canandaigua, NY, Macedon, NY, Penfield, NY, Fairport, NY, Pittsford, NY, Ontario, NY, Hilton, NY

Whether you’re looking for Collision repair near me, Auto detailing near me, or Ceramic coating near me, Palermo’s Auto is here to meet your needs with expert service and the highest level of care.

Contact Palermo’s Auto for Collision Repair Services in Rochester, NY Today!

Need expert Collision repair, Ceramic coating, or Rust proofing services in Rochester, NY? Contact Palermo’s Auto today to schedule a free estimate or get answers to all your questions. Our team is here to help you with high-quality, reliable auto body repair services that restore your car’s appearance and function.

READ OUR REVIEWS

Palermo's Auto Works place picture
Palermo's Auto Works
5.0
Based on 130 reviews
review us on
Anita Barley profile picture
Anita Barley
4 weeks ago
Great service, great customer service, great time On completion, do I recommend yes 💪🏾❤️
Jaime Crafts profile picture
Jaime Crafts
1 month ago
I used Palermo's because my insurance company recommended using them to fix some body damage. They did a great job on the repairs and did an even better job detailing the inside of my car. I would definitely recommend using Palermo's if you need some body work done on your vehicle.
Jaehyeon Park profile picture
Jaehyeon Park
2 months ago
Very friendly and professional. They did a great job cleaning and coating my car, and I’m really happy with the result. Everything was done carefully and the car looks fantastic. Would definitely recommend!
Darryl profile picture
Darryl
2 months ago
Hi everyone I just picked up my car and it looks GREAT!!!!! William and his crew did a FANTASTIC JOB!!!!!! My car actually looks better than it did when I brought it to Palermo’s. They fixed my rear driver side door that had a dent in it due to an accident. Palermo’s was close to where I lived and the reviews were OUTSTANDING!!!!! So I decided to go here. I AM VERY GLAD I DID!!!! THANK YOU WILLIAM AND CREW!!!! YOU ARE AUTO ARTISTS!!!!!! I got my baby back!!!! YAHOO!!!!!-Darryl😂 I have a Ford Fusion Sedan
Roberta Gondim profile picture
Roberta Gondim
2 months ago
Hands down the best experience we’ve ever had with an auto shop! William and the team at Palermo’s are honest, skilled, and extremely fair with their pricing. They did a flawless job on our vehicle without pushing unnecessary repairs. Exceptional service and total honesty!
John C. profile picture
John C.
4 months ago
Palermo's Auto! Great work on my vehicle. One of my vehicles was hit by a snow plow, while on a college campus. Palermo's got the work done!! Friendly staff, super efficient, and responsive! After the body work was completed, the car came back clean and detailed...outside and inside! I recommend Palermo's, if you need a topshelf/high-quality experience!
Suzanne Reibson profile picture
Suzanne Reibson
5 months ago
Amazing detail job done by Lance at Palermo’s Auto Works! It is nice when a shop has attention to detail of something that is important or special to you. Even the little things are managed which to me makes all the difference. There hasn’t been a vehicle yet I brought here that I haven’t been happy with and I’ve been going here for years. Very straightforward approach to your needs. Nice place.
Evan Hickernell profile picture
Evan Hickernell
7 months ago
Incredible experience with this team! My wife's vehicle was damaged in a parking lot. Since this was unfamiliar territory we didn't know who to call/trust. Our experience working with Amy and the team at Palermo's was just awesome! Everyone was so nice and easy to work with! They made not only the outside of our car look brand new but they detailed the inside which we were not expecting at all. They worked with the contact from the other insurance company and everything worked out flawlessly. I cannot recommend them enough and will use them in the future if need be! Thank you guys!
Marian S profile picture
Marian S
1 year ago
I couldn’t be happier with the service I received! After hitting a deer, my 2025 Ford F 250 needed repairs, and Palermo's Auto Works went above and beyond. William was professional, kept me updated throughout the process, and handled everything quickly. The quality of their work is outstanding! My truck looks brand new again, and you’d never know it had been in an accident. I highly recommend them!
Shane Tompkins profile picture
Shane Tompkins
1 year ago
I took my 2018 Chevy Impala LT here after hitting a deer i had a quote from another company with a waiting period of up to 4-6 weeks before the car could be taken in so I called here and William meet with me right away and we settled on a price which was cheaper than the other company. William keep me in the loop if more or less parts were needed and ultimately got it done within 2 weeks and it looks amazing Definitely recommend this place.
Brandy Zulauf profile picture
Brandy Zulauf
2 years ago
Got a mirror fixed on a work vehicle and they were very fast , efficient and polite, highly suggest going to them for any work you need done !
Nanna Mel profile picture
Nanna Mel
2 years ago
andrey smich profile picture
andrey smich
2 years ago
After my accident, Palermos did a fantastic job repairing my CRV,it looks and drives like new again! The team was professional, timely, and paid great attention to detail. Highly recommend them for any autobody repair needs!"
keith baxter profile picture
keith baxter
2 years ago
Fantastic work on the vehicle And when I came to pick it up, he even cleaned and detailed the inside of my vehicle, which was completely unexpected! Highly recommend! Going above and beyond what was expected.
smoov22 profile picture
smoov22
2 years ago
Was able to start MUCH quicker than other shops nearby, and took the time to call about supplemental estimates and where the funds should be directed
Louis Casaceli profile picture
Louis Casaceli
2 years ago
I have brought many vehicles to Palermo's for body work and the work is always excellent. I just picked up our Explorer which they detailed the inside (it was a MESS) it looks brand new and smell great! Thank you William and your team for such professional service.
Charles Clouse profile picture
Charles Clouse
2 years ago
Overall great experience!!! I had a minor accident and spilled milk all over my passenger seat. Called them up out of the blue and they were super accommodating and let me bring my car in the same day. Not only did they clean the whole interior and make it look immaculate, they also clean the spilled milk up and I couldn’t tell it ever happened. If you are looking for an efficient interior clean I highly recommended bringing your car here!!!! Palermo’s Auto Works killed it!
Crys & Joyce Cassano profile picture
Crys & Joyce Cassano
2 years ago
I don't use a collision repair shop often, but I had a close encounter of the wrong kind with a snowbank and ripped the front bumper 3/4 off my van, so I needed some work done. My last experience was horrible, so I was a bit hesitant. After reading Palermo's reviews, I contacted them. 1) From the receptionist to the owner, everyone was responsive, helpful, and treated me as if I was important to them. 2) The preliminary estimate (based on photos) was thorough, listing every detail of the repair, even where parts were ordered from and the price. But, of course, until they had the vehicle "under the knife," they weren't 100% sure they'd seen all the damage. Again, I was skeptical, so they suggested I bring the van in for an "in person" inspection. 3) They immediately ordered the parts, so when I brought the van in for repairs the next week, everything was there and ready for work to start. 4) Though they did find a couple minor items not included in the preliminary estimate, the final cost was just under $150 more than the original estimate. 5) The price was not cheap, but compared to other repair shops' estimates, it was well within the reasonable range. 6) They said the work would take 5 days, but they were done in 4, so saved me paying for the rental vehicle for the 5th day. 7) AND, they gave the inside of the van a thorough cleaning like it hasn't seen since I purchased it--it is BEAUTIFUL. Finally, when they were done, you would never guess there'd ever been any damage at all; it looks as good as brand new. **** So, would I recommend Palermo's? Without the slightest hesitation.
Katie A. profile picture
Katie A.
2 years ago
I cannot say enough wonderful things about the crew at Palermo's Auto Works! When I was caught in a tough situation with a property management company in Buffalo responsible for damage done to my vehicle while parked in a parking lot, Palermo's was willing to deal directly with the company at fault when the company decided not to go through its insurance company. After weeks and weeks of communication between us, the staff at Palermo stepped in, smoothed things over, and made it easy for my vehicle to be fixed while handling communication with the company at fault. When I picked up my Jeep, it was cleaner than it went in and the damage was gone - I never would have know the driver's side door had been damaged if I hadn't seen it for myself! Their work is impeccable, their communication is timely and excellent, and they have my highest recommendation!
Andrey Vyso profile picture
Andrey Vyso
2 years ago
I absolutely love this place! The staff here are incredible—friendly, knowledgeable, and always willing to go the extra mile to ensure a great experience. The attention to detail and professionalism are unmatched. Every visit is a pleasure thanks to the amazing team. Highly recommend checking them out!
Cherix Biggs profile picture
Cherix Biggs
3 years ago
Dan Palermo does wonderful body work! I crunched my headlight piece on my new-to-me Accura! Dan got part amazingly fast, and scheduled work quickly. He has an excellent staff. Convenient location and parking. Will definitely be back. This is our only car, and we waited comfortably. Before and after pix! Perfect
Brad Ferraro profile picture
Brad Ferraro
4 years ago
This place is great, they do amazing work both interior and exterior work and their customer service is top notch. I also expected to pay an arm and a leg and my price was very competitive. Would recommend to anyone I know!
Matt Cleckner profile picture
Matt Cleckner
4 years ago
Dan and Co fixed my wife's car in a timely manner, and were super pleasant to work with. Kept me informed every step of the way and it just made an annoying process a lot easier to deal with. We hit a shredded tractor tire on the thruway and it caused a lot of damage to the plastics from front to rear, but also some mechanical stuff too, and they found everything and did a great job w/ it. Already talking about having some paint work done for my other vehicle. They may be a smaller shop, but we'll definitely recommend him to anyone over a bigger name/shop. Their skills w/ the repairs match their customer service, which was top notch.
OPX OVERKILL profile picture
OPX OVERKILL
4 years ago
2010 Acura TL lip kit ! I do not ha ANY complaints on dan what so ever ! My lip kit came all damaged due to poor packaging ! Dan worked his magic ! For being a 12 year old car ( 12 year old paint job) Dan match the paint dang near perfect ! Not only that he also covered up a couple scratches and chips I had on my rear bumper ! Very professional , nice guy ! And very very affordable , I did not hesitate at all ! IF I CAN GIVE YOU 1000 % rating I would ! THANK YOU DAN !
Bob Wheeler profile picture
Bob Wheeler
6 years ago
Dan went above and beyond in helping me with a car build. He was patient and understanding and he made helpful suggestions. Dan did everything from paint repair to repairing a cracked bumper. Then to top off his excellent work, he gave the car a five year ceramic coating. Just when you think you have challenged him, he stepped up even more and installed my custom grill work!

COLLISION REPAIR & OUR SERVICES

COLLISION & AUTOBODY IN ROCHESTER, NY

Your repair will be handled with the skill and knowledge necessary to get your vehicle back to pre-accident condition.

DETAILING IN ROCHESTER, NY

Choose from our four Detailing Service Packages and decide what’s best for your vehicle!

PAINT CORRECTION IN ROCHESTER, NY

Refreshes and enhances your vehicle’s painted surfaces, while adding intense gloss to finish off the look.

CERAMIC COATINGS IN ROCHESTER, NY

Ceramic Coating offers a large range of benefits for your vehicle, including UV Protection, Swirl Resistance, Less washing along with many others.

OIL RUSTPROOFING IN ROCHESTER, NY

After deciding which products and steps are needed, we can help you extend the life of your car or truck with NH Oil-based rustproofing applied at Palermo’s Auto Works, for the best possible protection for your vehicle.

WHEEL REPAIR IN ROCHESTER, NY

We preform repairs such as curb rash, and then prep the wheel for paint, by sanding and scuffing. After painting the work will not only look great, but will last for years!

Frequently Asked Questions

How long does collision repair take?
Repair time depends on the type of damage, parts availability, and how quickly your insurance company approves the claim. Minor auto body repairs may take a few days, while full collision repair can take up to 1–2 weeks. At Palermo’s Auto in Rochester, NY, we provide a clear timeline and keep you updated every step of the way.

Do you work with insurance companies for auto body repair in Rochester, NY?
Yes, we work with all insurance companies, not just the major ones. Our collision repair shop in Rochester, NY handles all paperwork, claim communication, and supplements so you don’t have to. We make the process fast, easy, and stress-free.

Are estimates really free at Palermo’s Auto?
Yes, we offer free estimates for all collision repair and auto body work in Rochester, NY. After we inspect your vehicle, we’ll send a full repair quote directly to your email. It’s detailed, transparent, and comes with no obligation.

What kind of parts do you use for collision repair?
We use OEM-quality parts or certified aftermarket parts based on your preferences and budget. This allows us to deliver high-quality, affordable collision repairs while preserving the performance and value of your vehicle.

What’s included in your car detailing services in Rochester, NY?
Detailing services depend on the package you choose. We offer a variety of options including interior deep cleaning, shampooing, leather conditioning, exterior washing, waxing, and more. For full details, check our detailing service section or ask when you book.

What are the benefits of ceramic coating in Rochester, NY?
Ceramic coating provides long-lasting protection for your car’s paint against UV rays, road grime, salt, and oxidation—especially important in Upstate New York. At Palermo’s Auto, we use professional-grade ceramic coatings that keep your car cleaner, shinier, and protected for years.

How often should I rustproof my car in Rochester, NY?
We recommend a yearly rustproofing retouch, especially with harsh winter weather in Rochester, NY. Our NH Oil Undercoating system protects against salt and moisture. Yearly touch-ups cost $90 and help extend the life of your vehicle. Visit our Rust Proofing section for more information.

Do you serve areas outside Rochester, NY?                                                                                                                                                                                                                                                     Yes! In addition to Rochester, we proudly serve Henrietta, NY, Webster, NY, Greece, NY, Irondequoit, NY, Spencerport, NY, Gates, NY, Brockport, NY, Churchville, NY, Scottsville, NY, Rush, NY, Mendon, NY, Victor, NY, Canandaigua, NY, Macedon, NY, Penfield, NY, Fairport, NY, Pittsford, NY, Ontario, NY, and Hilton, NY.

How do I schedule an appointment at Palermo’s Auto in Rochester, NY?
Just call or text us at 585-315-2642, or email us at palermosauto@gmail.com. We’ll get you scheduled for an estimate, detailing, rust proofing, or collision repair at a time that works best for you!

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